🔄 Exchange and Return
The terms of exchange and return at SoundsGood. We operate under the Law of Ukraine 'On Protection of Consumer Rights': a good-quality product can be returned or exchanged within 14 days, and an official warranty applies to products with defects. Below are the conditions, the procedure and answers to frequently asked questions.
For return and exchange
Exchange or refund
Repair, replacement, refund
Our own service
✅ Return of a good-quality product
If the product didn't suit you, it can be returned or exchanged within 14 days, not counting the day of purchase, while keeping its presentation.
📅 14 days
Return or exchange of a good-quality product within 14 days of purchase.
📦 Presentation
The product hasn't been used; packaging, seals, tags, full set and consumer properties are preserved.
🧾 Proof of purchase
A receipt or another proof of payment confirming the purchase from us is required.
💳 Exchange or refund
Exchange for a similar product; if unavailable — a refund by the same payment method.
🛡️ Product of inadequate quality (defect)
Products with a manufacturing defect are covered by the manufacturer's and store's warranty. Your rights are protected by law.
🔧 Warranty repair
Fixing the defect within the warranty period at our own service centre.
🔁 Replacement
Replacement of a defective product with a similar working one, subject to availability.
💰 Refund
Refund of the product's cost under the Law 'On Protection of Consumer Rights'.
📜 Official warranty
We work with official brands; the warranty period is usually 1–3 years depending on the manufacturer.
📋 How to arrange a return or exchange
1️⃣ Contact us
Call +380 (73) 060 01 01 or write to info@soundsgood.kiev.ua with a description of the product and the reason.
2️⃣ Fill in an application
Prepare the receipt and fill in a return/exchange application following our guidance.
3️⃣ Send the product
Send the product via Nova Poshta in the original packaging with the full set.
4️⃣ Get your refund
After the check, we refund by the same payment method, usually within a few business days.
❌ What is not subject to exchange and return
No presentation
The product was used or lost its packaging, seals or full set
No document
No receipt or other proof of purchase
'On order'
On-order items and those with individual specifications
Cabinet list
Certain categories per the Cabinet of Ministers list — check with the manager
🎵 Exchange and return of musical instruments at SoundsGood
SoundsGood complies with the Law of Ukraine 'On Protection of Consumer Rights': you can return or exchange a good-quality product within 14 days, provided it hasn't been used and has kept its presentation, packaging, seals and full set together with the proof of purchase. If the chosen instrument or equipment model didn't suit you, we'll help you find a replacement or refund the money.
Products with a manufacturing defect are covered by the manufacturer's and store's official warranty — we offer a warranty repair, replacement or refund and have our own service centre. Arranging a return is simple: contact us by phone or e-mail, send the product via Nova Poshta, and after the check we'll refund the money. For any questions about exchange, return or warranty — call us and we'll advise you.
❓ Frequently asked questions
Can I return a product?
Yes, a good-quality product can be returned or exchanged within 14 days, not counting the day of purchase, under the Law 'On Protection of Consumer Rights'. The product must not have been used; presentation, packaging, seals, tags and receipt are preserved. For defective products, warranty terms apply.
What are the conditions for returning a good-quality product?
The product is not in use, presentation and consumer properties are preserved: intact packaging, seals, tags, full set. Proof of purchase is required. Contact us within 14 days. Under these conditions we'll exchange the product or refund the money.
How do I exchange a product?
Within 14 days a good-quality product can be exchanged for a similar one while keeping the presentation, packaging and receipt. If the model is out of stock — choose another product with a surcharge/refund of the difference, or arrange a refund. Message or call us.
What should I do with a defective product?
With a manufacturing defect within the warranty you have the right to repair, replacement with a similar product, or a refund. We work with official brands and have a service centre. Contact us with a description of the problem and proof of purchase.
How do I arrange a return or exchange?
Contact +380 (73) 060 01 01 or info@soundsgood.kiev.ua, describe the product and the reason. We'll explain the procedure: application, sending via Nova Poshta and the refund. Keep the receipt and original packaging — this speeds up the process.
When is the refund made?
We refund after receiving and checking the product (presentation and full set). This usually takes a few business days after the parcel arrives. The money is refunded by the same method used for payment.
What is not subject to exchange and return?
Products that have been used or lost their presentation, packaging, seals or full set, as well as those without proof of purchase. 'On order' and individual items may not be returnable. Certain categories — per the Cabinet of Ministers list; check with the manager.
Who pays for delivery on return?
When returning a good-quality product (changed your mind, didn't suit), return delivery is usually paid by the buyer. With a manufacturing defect or an error on our side, we cover the delivery for return/replacement. Details are agreed individually.