What our warranty is based on

“SoundsGood — a store of musical instruments and professional lighting & sound equipment” offers only official products covered by the warranty of the manufacturer and/or authorised importer in Ukraine.

Which musical products are covered

The warranty applies to all musical and professional products that have a factory serial number and/or an official warranty document:

Warranty for acoustic musical instruments

Warranty for electronic instruments and pro audio

These products are classified as technically complex consumer goods. For them, the law provides a special procedure for warranty repair and possible replacement.

Accessories and consumables

A separate category is consumables with a naturally limited lifespan:

• Strings for all types of instruments.
• Reeds and reed blanks.
• Drum heads, sticks and brushes.
• Cables, connectors and adapters.
• Care products (oils, sprays, wipes, swabs, sponges).

Items not returnable for hygiene reasons

At SoundsGood, for hygiene reasons, the following items of proper quality are generally non-returnable and non-exchangeable:

Return and exchange of goods in proper condition (14 days)

According to the law, the customer has the right to exchange or return goods of proper quality within 14 calendar days, provided they have not been used and the commercial appearance is preserved.

Warranty repair: terms and procedure

The seller is obliged to eliminate defects within 14 days from the date of the claim, unless another period is agreed with the customer in writing.

Cases when the warranty does not apply

The warranty does not apply in the following cases:

What we do “beyond the law” for musicians

In addition to the legally required warranty, SoundsGood offers extra service benefits:

• Pre-sale inspection and basic setup of instruments.
• Consultation with a luthier or wind-instrument technician when choosing an instrument.
• Extended warranty or special service conditions for selected brands.
• Professional support from our team of musicians.